How can we help?

Making a booking Video

Book a room for yourself or someone else in just a few clicks.

Cancelling a booking Video

Cancel a single booking and understand what fees may apply.

Repeat bookings

Book the same room and time on a weekly or fortnightly schedule.

Navigating the calendar

Move between days and weeks, jump to a date, and switch views.

Using the floor plan

Browse your rooms visually and book a space straight from the map.

Subscribing to your bookings calendar

Sync your Bookley bookings into Google, Apple, or Outlook calendars.

Viewing your invoices

Where to find your invoices and payment history.

Paying an invoice

Pay your invoice online with a card, or by direct bank transfer.

Updating your profile

Change your name, email, billing details, and notification preferences.

Resetting your password

Reset your password from the login page if you've forgotten it.

Setting up two-factor authentication

Add a second layer of security to your Bookley account.

Setting up your spaces

Name your rooms, add photos, and group them into locations.

Adding a location

Run more than one venue from the same Bookley workspace.

Setting up the floor plan

Upload a map of your venue and pin each room so members can book visually.

AI room recognition

Upload a labelled floor plan and AI will outline each room for you.

Smart device hooks (Home Assistant)

Trigger lights, heating, or door access when a booking starts. Early access.

Setting up pricing

Choose a pricing model, set your standard rate, and layer in rules.

What is tiered pricing?

A pricing model where the hourly rate changes based on how long the booking is.

How do I set up tiered pricing?

Switch your pricing model to tiered hourly and define your rate per length band.

Peak and time-of-day pricing

Charge different rates at peak hours, evenings, or weekends.

Half-day and full-day flat rates

Charge a single flat price for longer blocks instead of an hourly rate.

Different prices for different rooms

Charge more for premium rooms and less for budget rooms.

Setting a custom rate for a specific user

Give one member a different rate from everyone else.

How can I provide a discount to a user?

Three ways to discount a member, depending on whether it's permanent, recurring, or one-off.

Cancellation rules and fee tiers

Charge different cancellation fees depending on how much notice was given.

GST on invoices

How Bookley handles GST inclusion, exclusion, and ABN display on invoices.

Memberships and packages

Sell recurring access or pre-paid bundles of hours to members.

My users are members — how do I charge them?

Decide whether to bill by booking, by month, or with a recurring membership fee.

Connecting Stripe to take payments

Let members pay their invoices online with a credit or debit card.

Pre-payments and deposits at booking

Take payment up front when a member makes a booking, instead of invoicing later.

Public payment links

Send a one-off Stripe payment link to anyone — even non-members.

Per-session vs monthly billing

Pick the billing cadence that matches your members.

Sending payment reminders

Chase overdue invoices without the awkward email.

Running monthly billing

Generate invoices for everyone in your workspace at the end of each month.

Adjustments on a member's invoice

Add a one-off charge or discount to a member's next invoice — or set up a recurring one.

Inviting members

Add the practitioners, tenants, or team members who'll book rooms in your workspace.

Customising the member onboarding form

Choose what information members provide when they accept their invite.

Adding staff with permissions

Give team members access to settings and admin actions without making them members.

Per-member booking rules

Cap how often a member can book, restrict them to certain hours, or specific rooms.

Booking window controls

Cap how far ahead members can book — for the whole workspace, or per room.

Customising communication templates

Edit the emails members receive — welcome, invoice, reminders, and more.

Sending announcements

Push a message to every member in your workspace.

Calendar settings & booking rules

Set your operating hours, slot length, and how far ahead members can book.

Your branding and calendar theme

Logo, colours, your booking URL, and how the calendar looks.

The display screen

Show today's bookings on a TV or tablet in your waiting room.

Reading your analytics

Revenue, utilisation, members, and bookings — at a glance and in detail.

Managing your subscription

Change your plan, update your card, or download tax invoices.